This is because of spam filters in most cases.

If you are using a third party spam filtering application like Spam Guard, you will not be able to receive the emails until you manually add the sender's email address and / or the domain name to your list of accepted email addresses.

If you are NOT using a Spam Guard program and do not receive the email, it is because spam filters are enabled on your email account internally. Many companies do this "behind the scenes" so you may not even be aware of the fact that some of your emails are being filtered or even deleted! Internet Service Providers (ISPs) boast that they can eliminate unwanted mail from your inbox. Unfortunately, they also eliminate much *wanted* messages as well.

You will need to adjust your spam filters so that you can receive the emails. Following are instructions for a few of the different mail service providers out there. If your company is not listed below, please contact your ISP directly or consult their help files for instructions on how to adjust the mail filters on your account.

We're sorry for the inconvenience.

Generally hotels tend to offer their rooms under four different categories:

• Standard
• Superior
• Deluxe
• Executive

The actual differences between rooms varies from one hotel to another, with Executive being the highest room standard.

• Single Room - A single room is designed to accommodate one person only. The room may contain one single bed or twin beds.
• Double Room - A double room is designed to accommodate two people only and usually contains one queen size or king size bed or if not available a twin bed.
• Twin Room - A twin room is designed to accommodate two people only and usually contains two single beds or if not available a king size bed.
• Family Rooms - The family room type is usually a Triple Room designed to accommodate three people only. The room will contain either one queen and one single bed or three single beds.

When posting your booking request, please indicate the number of travel companions. If travelling with children, please state how many and their age.

ABF stands for American Breakfast and CBF stands for Continental Breakfast.

This is a standard room, offered by the hotel and is often available by different room types (single/double/twin).

Generally check-in and check-out times vary according to hotel. In general they are:

• Check-in time : 14.00 PM
• Check-out time : before 12.00 PM

Hotels may allow for earlier check-in pending availability. But in general, it is advisable to check in at 14:00 PM at the earliest to avoid waiting for rooms to be available. You may also want to schedule your flight/trip schedules accordingly. Hotels are under NO obligation to allow for an early check-in.

Late check-out is again subject to availability and hotel policies vary. To be eligible for late check-out, it is best to ask the hotel upon check-in. Please note that hotels are under NO obligation to allow for late check-out.

We try our best to keep up-to-date with changes in our accommodation. However, due to the high number of hotel options in our database, It is difficult to monitor the quality for each hotel in 'real time'. Hotels do change management and consequently quality of service may change. If you feel that the hotel does provide you with inadequate services, please do let us know.

Room rates shown are based on a standard booking request (single, double or triple) and may be subject to change pending requirements, eligibility, seasons, special events and/or blackout dates. Rates shown do not include extra beds, specials arrangements or ad hoc price changes on the hotel's behalf. Rates may also have to be adjusted in case of transport requests. In such cases, we will submit an updated quote to you by email.

For hotel room bookings, hotels may apply rate restrictions for certain nationalities (European, Asia, Australian). Rates advertised by us are general market rates and may be subject to change during the booking process. We will inform you in detail on such rate changes prior to completion of your booking request and also provide you with alternative suggestions.

For selected destinations Handling Fees may apply. These fees are set by local hotel or wholesale room suppliers and are common for these destinations. Countries may include Polynesia, South Pacific Islands, Mauritius, Seychelles, Maldives, Fiji, UAE, Qatar and Oman. Handling Fees usually include assistance upon arrival. Prior to booking with us you will be informed about such fees.

Transport arrangements must be made for selected countries. Countries may include the Maldives, Fiji, Polynesia and the South Pacific Islands. Prior to booking with us we will inform you about transport requirements and fees.

Booking online with us could not be easier! Select your desired hotel from our website, click on "check rate and make a booking". Here you can select how many rooms and dates of stay. You are then guided through the process of submitting your request. Once it has been submitted, we will immediately attend to your booking details.

Once your payment has been successfully processed and your reservation is confirmed, you will receive a service voucher by email. In the event that the hotel is not available we will suggest an alternative hotels to you.

Reservations are not available from the hotel directly. Rates advertised on this website are only available from us and its related online brands.

Your booking is final once the voucher has been sent. You will then receive confirmation.

Usually within a day.

Despite our comprehensive hotel room inventory, there may be times when your selected hotel is not available. This may be due to peak booking periods or specials events. In this case, we will notify you by e-mail and suggest an alternative hotel.

This must be the name of the person who will be travelling and using the service.

Yes. By the time you check in, the hotel has already been informed about your booking. You MUST present the voucher at the time of check-in.

Please contact us with your booking number ready and we will extend your stay.

Usually children under 12 years of age stay for free in their parents room using the existing bedding. The age requirement may differ pending on the specific hotels policy. Any child over the age of 12 is considered an adult by the hotel industry. Normal charges will apply both for the room and breakfast.

Yes. In order to secure your booking, a credit card is needed. We have 3 options for making the payment: online credit card, Paypal or Bank Transfer.

We accept payment by Visa and MasterCard.

There can be a number of reasons why your credit card has been declined. The most common problems are:

• the card expiry date precedes the reservation date.
• you have reached your credit limit.
• you may have provided us with wrong card details.
• use of your credit card is for domestic use only (or limited to certain countries).
• locked (shadowed amount) due to multiple pre-authorization/booking attempts.

Though we pre-authorize your credit card prior to initiating the booking process, we will only debit your card once room availability has been confirmed. i.e. your credit card WILL ONLY BE CHARGED ONCE AVAILABILITY HAS BEEN CONFIRMED. That is once your voucher has been emailed to the email address provided during your booking process.

The Billing Process Explanation
In order to proceed with your request, your credit card details are required. i.e. when receiving your card details, your payment is pre-authorized (shadowed). This allows us to verify that the amount is available and that credit card details are correct. This is also one of many steps of anti-fraud mechanisms in place.

The way that pre-authorization works is that our merchant bank locks the amount authorized. This is commonly referred to as 'shadowing'. It is at this step that banks sometimes inform customers that the credit card has been charged although no charge has been applied. In fact, only pre-authorization (or shadowing) has been initiated.

Only in case your booking has been confirmed, or if penalties apply (cancellation fees), your credit card will be charged. In case of a charge, the amount due (payment) will be captured. The charge will then appear on your credit card under our Merchant Name.

Credit Card/ Paypal Payment: Once room availability has been confirmed, we will charge your credit card in USD (US Dollars) for the amount indicated during your booking process. Room rates shown at the date/time of your booking request in currencies other then USD (US Dollars)  are for reference only and are based on onshore USD (US Dollars) exchange rates as quoted by our Merchant Bank in Thailand. All payments are settled in USD (US Dollars).

Bank Transfer Payment: Book online on tma-travel.com and transfer the payment within 24 hours after the room availability is confirmed to your email. The bank transfer option is available only if there is at least 15 days before check in date. You can pay for your room reservation in THB and GBP.

Bank Transfer in THB
Bank Name : Kasikorn Bank PLC.
Branch: Sub Branch, Central Lad Prao (2nd Floor)
Address: 1691/1, 2nd floor, Room No. 264, Phahonyothin Road, Lladyao, Jatujak, Bangkok 10900
Tel: 02-541-1543-5
SWIFT Code: KASITHBK
Account Name: TMA Travel Co., Ltd.
Saving Account No : 730-2-48725-6 

Bank Transfer in GBP
THE BARCLAYS BANK A/C: 20-15-70 60548561

Paypal Payment:
Payment is accepted in all currencies indicating in Paypal. Paying using Paypal is subject to 2.5% fees on top of total cost per booking.

As per our Terms and Conditions all payments received are settled in US Dollars. Currencies shown on the websites are for reference only. i.e. room rates shown at the date/time of your booking request in currencies other then USD (US Dollar) are for reference only and are based on onshore USD (US Dollar)  exchange rates as quoted by our Merchant Bank.

Please note that onshore and offshore exchange rates may vary. By checking on credit card debits, you may have used your local (offshore) rate. Such calculations may not accurately reflect the onshore exchange rate used at the date/time we settled your payment.

Rates advertised vary daily due to exchange rate fluctuations. i.e. due to the difference in exchange rates used from the day you booked to the day your card issuing company settles your payment Credit card entries may not accurately reflect the room rate shown as per currency selected.

Payment with VISA/Master.
Your credit card issuing bank may charge conversion commissions on foreign currency transactions. i.e. every time you use your VISA/Mastercard overseas and a currency exchange applies, conversion commissions range from 2-6% and will be added to the actual item price. For clarification please contact you credit card issuing bank.

We are committed to providing an efficient refund procedure. Refunds will be made in the form of a credit refund. i.e. we will credit the amount charged, minus cancellation fees (if applicable), back to your credit card. Once the refund instructions have been issued to our Merchant Bank, it can take anywhere from 15-45 working days for the proceeds to show in your account. The amount refunded will show on your print card statement pending on the billing cycle, or alternatively show on your account online (usually faster).

Timeline:
Refund approved (within 7 working days) > Refund submitted to Merchant Bank/Visa/Issuing Bank (up to 3 weeks) > refund posted in your online account (immediately after Issuing Bank has posted the amount) > refund shows on your printed card statement (next billing cycle/up to 4 weeks).

Refund will be made the same method you use initially to make your reservation.