"The staff are very friendly and spoke good English but to far from the tourist site, which are across the river. Stayed there with my girlfriend and had a good room. Next trip we will stay closer to centre".

"Good for the money, stayed for one night, and found the hotel reception staff not so friendly, as they wanted to just get you to your room, facilities OK, didnt use many, had breakfast but not really worth the money.  Rooms are small, I dont think i will be returning".

"One major problem is the language barrier in as much that the front desk staff have very little knowledge of english. Despite this, over-all we find the hotel room and the facilities to be acceptable for me and my husband. The hotel is close to the MTR station and is within a major commercial shopping district. Its higly recommendable if not for the hotel personnel.The room is clean and the basic amnenities are made available for the guests. We had a very good view of the Pudong business district. The lobby looks a bit shabby. They could have made it more inviting."

"I must say I hate George town and only go for visa. I tend to hang around the hotel, waiting to go home and I have  to say that the Grand kept me amused for my 3 day stay - all in all a good hotel".

"We were very pleased to stay in your hotel, and very enjoy in the service you provided as well as the good quality facility. You must be very proud of your professional staff, but I have to extremely appreciate one of your receptionist Mr. Ngo Dang Duy, he is not only friendly but also enthusiastic. My husband got ill when he came back from Sapa. It is fortunate that Mr. Ngo Dang Duy helped him to see a doctor, and paid attention to him, like family. When we go back to Taiwan, we will let people know your wonderful service, and we are sure we and our company will stay in your hotel as long as we trip to Hanoi. Thanks again and best regards."